Return Policy Page
Free Return
For items with “Free Return” label, you can return the products within 15 calendar days from receiving the item(s) in an eligible delivery location, without any reason or justification if the item is in unused and undamaged condition with original packaging and all safety seals and labels are retained and not damaged.
For Large Orders and Overseas Territories Orders, before you place the order, please contact the seller or the platform customer service to confirm if you are entitled to Free Return service.
* Large Orders refer to the parcels exceeding one of the following standards:
- Longest side: 120 CM
- Total of length, width and height: 210 CM
- Weight: 30 KG
* Overseas Territories Orders refer to the orders with addresses in the territories of Spain, the postal code of which starts with 35, 38, 51 or 52.
Return package services are currently suspended for the following areas and territories:
- Ukraine: regions of Luhansk, Donetsk, Zaporozha, Kherson.
- United States : military zip code starts with 090-099, 962-966 and 340, PR zip code starts with 006-009, HI zip code begins with 967-969.
For more details, please consult our, Terms and Conditions.
Easy
• Select the item(s) you would like to return/refund via "Purchase History->order detail->Return/refund, pack the items and use the return label to send back the returned items.• Please return the items in accordance with the instructions on the return form that you receive.
Service Scope
Most items are eligible for free returns if you're not satisfied, except:1. Items that are worn, washed, damaged, with tags, packaging or hygiene sticker removed or in an incomplete set.
2. Fresh & Frozen Food, Dairy & Eggs, Live plants and etc.
3. Underwear, Panties , Adult Products and etc.
4. Tickets, Vouchers & Services, Virtual products and etc.
5. Free gifts
6. Customized products
• For your each return request, we will provide you with one pre-paid return label. However, in total, you are only entitled to receive a maximum of three (3) pre-paid return labels per month.
• If you initiate multiple return requests under the same order, you may receive several pre-paid return labels (up to three) or still only receive one pre-paid return label, which shall be subject to the system. If only one pre-paid return label is offered to you for your several requests, please return all returned items in one parcel, otherwise, if you send part of returned items with the pre-paid return label, although you can still return other items under the same order within the time limit, we regret that you may need to pay additional shipping fees for the return of other items.
• Yobe Shopping Online monitors return activity for abuse and reserves the right to limit returns on Yobe Shopping Online in all instances.
Item(s) with "Free return" will enjoy the above service. currently there are 24 countries is enjoying this service, and we are in the mid of expanding this service to more countries.
Refunds
• You will be fully refunded as soon as the quality control has been completed at the warehouse and the returned items meet the conditions of refund.• You can always go to your request detail page to keep updated about return progress. After requests finished with full refund, your financial institution may take longer to reflect the transaction.
Yobe Shopping Onlne | AN ONLINE SHOPPING PLATFORM WITH GREAT DEALS
Welcome to Yobe Shopping Online, where shopping meets convenience and affordability. Explore a world of possibilities with our diverse range of products, from the latest fashion trends to cutting-edge tech gadgets, stylish home decor, and so much more. Our commitment to quality, unbeatable deals, and exceptional service ensures your online shopping experience is truly exceptional. Join the Yobe Shopping Online community and discover a world of choices right at your fingertips. Shop with us today and redefine your shopping experience.
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