For items with “Free Return” label, you can return the products within 15 calendar days from receiving the item(s) in an eligible delivery location, without any reason or justification if the item is in unused and undamaged condition with original packaging and all safety seals and labels are retained and not damaged.
For Large Orders and Overseas Territories Orders, before you place the order, please contact the seller or the platform customer service to confirm if you are entitled to Free Return service.
* Large Orders refer to the parcels exceeding one of the following standards:
- Longest side: 120 CM
- Total of length, width and height: 210 CM
- Weight: 30 KG
* Overseas Territories Orders refer to the orders with addresses in the territories of Spain, the postal code of which starts with 35, 38, 51 or 52.
Return package services are currently suspended for the following areas and territories:
- Ukraine: regions of Luhansk, Donetsk, Zaporozha, Kherson.
- United States : military zip code starts with 090-099, 962-966 and 340, PR zip code starts with 006-009, HI zip code begins with 967-969.
For more details, please consult our, Terms and Conditions.
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